No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via all major credit and debit cards such as Mastercard, VISA, American Express & Apple Pay.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Orders are processed quickly to ensure timely production and shipping. If you need to make a change or cancel your order, please contact us as soon as possible. Once your order goes into production, we may not be able to make modifications.
Each item is made to order to ensure the highest quality. It typically takes 2-5 business days for processing and production. Once shipped, delivery times are as follows:
• International: 3-7 business days
You’ll receive a tracking number once your order ships to stay updated. For more info check our shipping policy.
If you realize the address is incorrect, please contact us immediately. If the order has not yet been shipped, we will update it. However, if the package has already shipped, it may be returned to our facility, and you will be responsible for the cost of reshipping.
Yes, we ship to many countries worldwide! Shipping times and rates will vary based on your location and are calculated at checkout. Keep in mind that customs fees may apply for international shipments. For more info check our shipping policy.
We accept returns or exchanges for defective or damaged items. Claims for such issues must be submitted within 30 days of receiving your product. Unfortunately, we do not offer refunds for buyer’s remorse or accept returns on items like face masks due to hygiene reasons. For more details, see our full return policy.
Refunds are only issued for defective, damaged items or for orders lost in transit. If your claim is approved, we will process a refund to your original payment method. Please allow time for your bank or credit card provider to process the refund.
If you have any questions, concerns, or issues, our support team is here to help! Please reach out via our contact form on the website or email us directly. We aim to respond within 24-48 hours.
Absolutely! We’d love to see how you’re rocking your Bitchin’ Waves gear. Tag us on Instagram @bitchin_waves and use #BitchinWaves to be featured on our page!